Terms & Conditions

Shop
All our prices are in SEK and include VAT. Once you have confirmed your purchase, you will immediately receive an order confirmation for the email you specified. The price that applies is what is stated in the price list on the day the order is placed. To shop in our e-store you must be at least 18 years old.

Pay
With us you pay by making a payment to our account. We will send your order as soon as we have registered your payment. Account number: 5619 1011504. IBAN : SE7250000000056191011504. Bic: ESSESESS. Bank Address: SEB, 10640 Stockholm

Return Policy
For private individuals, we apply the Law on distance contracts, the Law outside business premises and the Consumer purchase law. According to the Law on distance contracts and the Law outside business premises, the customer is always entitled to cancel his purchase within 14 days of receipt of the goods and without having to give any special reason. If you want to cancel your order, you as the customer have to pay for the return shipping. Right of withdrawal and open purchase 14 days only applies to private individuals.

You as a customer have the right to open the packaging to check the goods within reasonable limits, the goods can not be used carelessly. In order to regain the entire order value upon return, the item (s) must be in essentially unchanged condition. If the item (s) has been altered or destroyed, we have the right to deduct a value from the item (s).

If you want to return and cancel your purchase, notify our customer service within 14 days of receiving the item (s) you wish to return. We ask you to return the item in original packaging. Upon return, the customer is responsible for damage that may occur during transport. Always save your delivery note until the return is approved by us.

Complaint
Complaints are made against manufacturing defects not against what is considered to be abnormal wear. If any of the delivered goods are incorrect, please contact our customer service as soon as possible so that we can correct the mistake. You as a consumer have 3 years of right to claim, but the complaint must be reported as soon as the error should have been discovered, 2 months is considered a reasonable time for detection of damage / defect. In case of any dispute, we follow ARN’s recommendation. A return that arises due to a complaint is paid by us.

Refund
In case of a complaint or when the consumer applies the right of withdrawal, the money will be refunded within 14 days from the date we received the notice. However, you as a consumer can wait until the item has returned. The repayment will be made using the same payment method as at the time of purchase. The full amount will be refunded, including shipping, tax and fees. In the case of a right of withdrawal, however, the consumer is responsible for the return shipping. We apply the same reimbursement rules for cancellation of purchases and complaints as for cancellations.

Privacy Policy
We protect your personal privacy and this policy helps you to understand what kind of information we collect and how we use it. By accepting the terms & conditions you also consent to the processing of your personal data as below.
What personal information do we process?
We will process the personal data that you will provide or have provided to us or those that we have collected through cookies. The personal information we process is your name, email address, order history, delivery address, IP address and telephone number.
How do we use your personal information?
The information we collect from you is mainly used to enable you to complete and deliver the order you have placed with us and to make your experience on our site as good as possible. Information such as e-mail address may also be used for marketing. The data may also be used for statistical purposes.
How do we protect your personal information?
To keep your personal information secure we have firewalls and anti-virus software to protect and prevent unauthorized access to the network. Access to the spaces where personal data is stored is limited and only a few people have access to it.
Hur länge sparas mina personuppgifter?
If you agree to be a customer or register your e-mail with us, your information will be saved until you unsubscribe. You can unsubscribe at any time as a customer or on our advertising mailings. If you do not choose to unsubscribe yourself we will save your personal data as long as necessary based on requirements in law, from the authorities or to fulfill our obligations towards you as a customer, for example to fulfill delivery and guarantee obligations.

Cookies
A cookie is a small text file that the website you are visiting requests to save on your computer. Cookies are used on many websites to give a visitor the best user experience possible. Among other things, we use it to make our system remember what you put in the shopping cart. Cookies are therefore necessary for our system to work. In the latest browsers you can choose whether to be warned before a cookie is saved or if you always accept this.

Applicable law and dispute
Disputes should primarily be resolved in consensus after discussion with the Seller’s customer service. In the event of a dispute, the seller follows a decision from the Allmänna Reklamationsnämnden or similar committees in other European countries. Disputes concerning the interpretation or application of these terms shall be interpreted in accordance with Swedish law and shall be decided by theAllmänna Reklamationsnämnden, ultimately, by a general court.

Force Majeure
We consider ourselves exempt from failure to fulfill certain obligations under this Agreement if the failure to do so has its basis in the exempting circumstance described below. This also applies if the circumstance prevents, complicates or delays fulfillment. Liberating circumstances include measures or omissions from government, new or amended legislation, labor market conflict, blockade, fire, flood, sabotage or accident of greater magnitude. Force majeure includes government decisions that have a negative impact on the market and products, for example decisions on warning texts, ban on sales and more or an abnormal market downturn.

Copyright
Copyright © 2019 Green Safari Africa. All material on our website is copyrighted by us. This means that all texts, images, layout and illustrations are copyrighted. To use material from our website, a written permission from us is required.